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Terms & Conditions

There aren’t many but they are important for our community to thrive well.
I hope you all feel welcome and able to contact us should you have any queries; we will try to accommodate/help as best we can.

PLEASE NOTE – FOR ONE OFF EVENTS, A SEPARATE INFORMATION PACK AND TERMS AND CONDITIONS FORM MAY BE EMAILED.

From January 2025, all market bookings will open up 3 months ahead.  

  1. Arrival – Please allow plenty of time for set up:
    • 7.15am but no later than 9am for Romsey.
    • 8.15am and no later than 9am for Stockbridge and
    • 8.30am and no later than 9am for Bishop’s Waltham.
  2. Unloading: 
    • Romsey – please park as close to your gazebo space as possible to unload, do not block others and be aware of pedestrians at all times.
    • Stockbridge – You can unload as close to the venue as possible, and walk your products to the hall, please then park your car along the street.
    • Bishop’s Waltham – park in a car parking space as near to the hall as you can and walk your products to the hall. It has its own carpark so it’s all very close.
  3. Payments/bookings: We request that payment of your booking is made within 14 days of receipt of invoice – If no payment is received within the 14 days, you are at risk of losing your market space to someone on the waiting list. Last minute bookings – please pay immediately on receipt of the invoice.
  4. Payment Options: Unless otherwise agreed in writing and in advance, all paymentsto be made via Bank Transfer payment
  5. Allocations of spaces: Allocation of space at the venues is at the sole discretion of the organisers. As there can be limited space, we will aim to create a balanced selection of goods to sell so that we are not filling the space with too many makers of one type.
  6. Space sharing: Sharing is allowed, however, please email to ask and with details of who you would like to share with, so that we can make sure that we continue to have a balanced selection of makes at the markets.
  7. Cancellation: You must give at least 14 days’ notice if you no longer require your space so that we can allocate it to the next available maker. If you cancel prior to 14 days before the market and have already paid, we are happy to carry over your booking – (you can manage this in ‘My Account’ section on the website), but it must be used within 3 months of the date of booking – no refunds will be issued if you do not take your cancellation within the 3 months. If you cancel 14 days or less, please see point 8.
  8. Refunds: If you cancel 14 days or less before the event, unfortunately, we cannot issue refunds or carry overs, as all costs must be covered. Exceptions will be if we or you can find a replacement trader for your space.
  9. Cancellations and Extreme Weather: We understand how disappointing and inconvenient it can be when a market is cancelled. While we do our best to avoid cancellations, certain circumstances beyond our control, such as extreme weather or unforeseen events, may force us to cancel a market.
    In such cases, where we have already incurred costs (such as advertising, administrative expenses, or non-refundable venue fees), we reserve the right to retain up to 50% of your booking fee to cover these costs. This amount can be credited toward a future booking, where applicable.
    For outdoor venues affected by extreme weather, we will make every effort to reschedule the market to an alternative Sunday within the same month, subject to availability. However, this is not guaranteed and does not affect the retention of up to 50% of your booking fee, as outlined above.
    We appreciate your understanding and will always strive to minimise any financial impact on our valued traders.
  10. Right of refusal: We reserve the right at our discretion and without any reason to refuse or cancel any application and as such we will issue a full refund in these circumstances.
  11. Items to sell: We accept handmade, homemade, eco, sustainable, recycled/upcycled, vintage goods at our Markets- If you have any other products you would like to sell at your stall, please email us at connect@southcentralmakers.co.uk to discuss; we reserve the right to refuse requested products and/or to ask you to remove them if no prior agreement is made. We ask that any electrical products sold are safe and properly maintained (note that we do not accept responsibility for faults found with any items sold by individual traders, that responsibility lies solely with the trader. All electrical items must be pat tested before they can be sold https://www.pat-testing-training.net/articles/making-and-selling-lamps.php
  12. Restricted sales: All goods on sale must comply with national and local laws and regulations with regards to restricted items. Examples of restricted items include weapons, drugs, tobacco, alcohol and knives.
    We will not accept the sale of any UK banned items- IVORY, any item sourced from poached or trafficked animals.
  13. PARKING –
    • Sunday is FREE parking in Romsey
    • Stockbridge has FREE parking
    • Bishop’s Waltham has a private carpark at the venue which is £1.20 per day.
  14. Displays: Walkways must be kept clear to enable access to all.
  15. Rubbish: PLEASE TAKE ALL YOUR RUBBISH HOME
  16. Insurance: it is your responsibility to ensure that you have adequate public liability insurance – once you are registered with us, you can attach a copy in your account section or add it to your first booking. Please remember to upload new copies when you receive them.
  17. Courtesy and competition: We are a friendly community and as such ask that you are always courteous to your fellow traders. Competing is not something which is in our ethos. If we see any table holders obviously competing for customers, we reserve the right to stop you booking in future. Please also be courteous and kind to fellow traders, organisers, and members of the public at all times. Any unacceptable behaviour such as aggression, abuse and harmful comments to or about those around you, will not be accepted and will result in you being asked to leave and include a lifetime ban at all markets.
    Extra notes regarding gazebos and weights (Romsey only)  –  In windy conditions, it may be necessary to remove one or two sides of your gazebos to avoid gazebos being lifted up. We will be on hand to make decisions as weather changes or winds increase. Traders must have appropriate weights for windy conditions – 15kg weights at least are recommended – double up on windier days. If you have fillable weights, please fill with wet sand NOT water as this guarantees the weight. The care of your gazebo and all of the contents during the market from set-up to pack-down is entirely down to you the trader; SCM bears no responsibility for any breakages/damage which may occur during the market.
    If you do not have adequate weights and it is above 20 miles per hour, we may ask you to take down your gazebo and leave site. If it is raining and windy above 15/20 miles per hour and you don’t have adequate weights, we have the right to ask you to pack up. This is for your safety and that of others.
  18. We understand that our markets might not be the right fit for you, and if this is the case, we would love to hear your feedback so that we may look at ways to make change/improvements where necessary.  
  19. Looking after our environment is really important to us; we ask that you consider your eco-obligations in as many ways as you can. Aim to recycle where you can, bring your own drinks cups, offer paper bags, no single use plastic bags, hopefully most customers will have their own bags for life. If you make cards or pictures, there are lots of bio-degradable alternatives widely available to plastic protective bags – however, we understand that this can take time to replace if you have lots already in use. There are many ways you can help the environment, please do let us know what you are doing to help.
  20. Smoking and Vaping: Smoking, including the use of electronic cigarettes (vaping), is strictly prohibited within the market area, both indoors and outdoors. If you wish to smoke or vape, we kindly ask that you leave the designated market premises entirely. This policy is in place to ensure the comfort and safety of all attendees, stallholders, and staff.
  21. Complaints: If you have any complaints, please chat with us first, we do our best to accommodate everyone’s needs and would rather you talk through any problems you have with us. (Sometimes an issue can become bigger than it needs to be if it is not discussed at the time) However; if you need to put something in writing please do so, by emailing us at connect@southcentralmakers.co.uk. We will aim to reply to all emails within 24hrs.
  22. Positive feedback: Whilst we appreciate that sometimes things may not be quite right, we also know that many of you are very happy with the markets, and we welcome your feedback. If you would like to add a positive review, please do so here: https://southcentralmakers.co.uk/leave-a-review/

We would ask that any constructive criticisms be brought up with us directly so that we be given chance to rectify any issues that you may have. After all, we are running a business and doing our best to keep it successful for ourselves and for you the traders. Our reputation is very important to all of us.

PLEASE NOTE – FOR ONE OFF EVENTS, A SEPARATE INFORMATION PACK AND TERMS AND CONDITIONS FORM WILL BE EMAILED.

 

 

 

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